Terms and Conditions

These Terms and Conditions govern the provision of moving, transport, delivery, and related services offered by Man With A Van Pimlico. By making a booking, requesting a quotation, or instructing us to carry out any service, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking.

These terms apply to all work undertaken by our van and man service, including domestic removals, item transport, furniture collection, single-item moves, loading and unloading assistance, and similar assignments. They form the basis of the contract between the parties and should be read carefully before any order is confirmed. If any part of these terms is not understood, it is your responsibility to seek clarification before proceeding.

A booking may be requested by telephone, email, online enquiry, or any other method we make available from time to time. A quotation is normally based on the information you provide, including the type and volume of items, access conditions, dates, distance, and any additional labour required. All quotes are subject to review if the details supplied are inaccurate, incomplete, or materially changed before the job begins. A quote does not become a binding contract until it is accepted by both parties and the booking is confirmed.

When confirming a booking for Man With A Van Pimlico, you must ensure that the information provided is accurate and complete. This includes the pickup and delivery addresses, floor levels, lift access, parking restrictions, item dimensions, fragility, and any special handling needs. If the work requires multiple vehicles, extra crew, waiting time, dismantling, reassembly, or carry distance beyond what was described, additional charges may apply. We reserve the right to amend the quotation before or during the job where the actual conditions differ from those described at booking.

It is your responsibility to make sure that the premises are accessible at the agreed time. You must secure parking permissions, provide any necessary keys or entry codes, and ensure items are ready for safe loading unless an alternative arrangement has been agreed in writing. Delays caused by incorrect information, lack of access, or failure to prepare the goods may result in waiting charges, rebooking charges, or cancellation fees. We may also refuse to proceed if the work cannot be completed safely or lawfully.

All prices are stated in pounds sterling and, unless expressly stated otherwise, may be quoted either as fixed fees or estimated charges. Estimates are based on the information available at the time and may change if the scope of work changes. Where a job is priced by the hour, the minimum charge, call-out fee, and any overtime terms will be explained before the service begins. Any special fees, such as for weekends, bank holidays, congestion, tolls, parking, or disposal, will be explained where applicable.

Payment terms depend on the nature of the service and will be confirmed at the point of booking or before the job starts. Unless agreed otherwise, payment is due on completion of the work and must be made by the method specified in the booking confirmation or invoice. We may require a deposit for certain services, particularly where the booking is scheduled for a busy period, involves substantial labour, or requires us to reserve resources in advance.

Where a deposit has been requested, the booking may not be treated as secure until the deposit has been received in full. Deposits are non-refundable except where cancellation is made by us or where a refund is required by law. If the balance remains unpaid after the service has been completed, we reserve the right to charge interest on overdue sums and recover reasonable costs incurred in pursuing payment. Any disputes relating to invoices must be raised promptly and in any event within a reasonable period after the invoice date.

Payment must be made without deduction, set-off, or withholding unless we have agreed otherwise in writing or a legal requirement applies. If a third party is paying on your behalf, you remain responsible for ensuring that payment is made in full. We are not obliged to release goods, continue work, or complete delivery if payment terms are not met. In such cases, any resulting storage, redelivery, or return transport costs may be charged to you.

You may cancel or reschedule a booking, but notice must be provided as early as possible. The amount payable on cancellation depends on the timing, the resources already committed, and whether the booking has been partially carried out. If you cancel with sufficient notice, we may agree not to charge a fee; however, where vehicles, staff, or time slots have been reserved, a reasonable cancellation charge may still apply. For time-sensitive work, short-notice cancellation may result in a larger fee.

Where we arrive at the agreed address and are unable to start or complete the service because of incorrect details, lack of access, unsafe conditions, or your failure to attend, we may treat this as a late cancellation. In those circumstances, you may be charged for any time spent travelling, waiting, or attempting to complete the job. If the service has already started, charges may be applied for the work completed up to the point of interruption. We may also charge for reattending at a later time if that is possible.

If you wish to change the date or time of a booking, we will do our best to accommodate the request, subject to availability. Rescheduling may not always be possible, especially at short notice or during peak periods. Any revised booking remains subject to these Terms and Conditions, including pricing adjustments where the scope of work, timing, or access conditions differ from the original arrangement. Failure to confirm a revised time may result in the original booking being cancelled.

We will use reasonable care and skill in carrying out the service. However, our liability is limited to the extent permitted by law. We are not responsible for losses arising from inaccurate instructions, defective packaging, pre-existing damage, hidden defects, or items that were not declared as fragile, valuable, or unusually heavy. If you ask us to move items that are already damaged, unstable, or improperly packed, you do so at your own risk unless we have specifically agreed otherwise in writing.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or any loss caused by circumstances beyond our reasonable control. Our total liability for any claim connected with a booking shall not exceed the total charges paid or payable for that particular service, except where the law requires otherwise.

Where items are moved, loaded, unloaded, or transported at your request, you are responsible for ensuring that the goods are suitably packed, protected, and fit for transport. Our team may refuse to handle items that are hazardous, unstable, or likely to cause damage to persons, property, or other goods. If we agree to handle particularly fragile or high-value items, this must be confirmed in advance and may be subject to additional terms, insurance requirements, or exclusions. You should arrange your own insurance cover if you require protection beyond our standard liability position.

You must ensure that all items handed over for transport are legally owned by you or that you are authorised to arrange their removal. You must not ask us to move stolen, prohibited, counterfeit, or unlawful goods. Any items that contain hazardous substances, sharp materials, biohazards, pressurised containers, or restricted contents must be disclosed in advance and may be refused. We may ask for proof of identity or proof of authority before commencing work where there is any reason to confirm lawful possession or access rights.

If the service involves disposal, clearance, or removal of unwanted goods, you remain responsible for ensuring that the items are suitable for collection and that no prohibited waste is included unless expressly agreed. We comply with applicable UK waste regulations and expect customers to do the same. Certain items, such as electrical equipment, batteries, paint, oils, chemicals, tyres, mattresses, gas cylinders, and other controlled materials, may require separate handling, licensed disposal, or special arrangements. If you fail to disclose such items, you may be liable for extra charges and any associated costs.

Where waste is removed as part of a man with van service, we will transport and dispose of it only in accordance with applicable law and using authorised facilities where required. You may be asked to confirm the type and origin of waste before collection. If the waste is mixed, incorrectly described, or contains items not agreed in advance, we may refuse the collection or charge for sorting, segregation, or return transport. You are responsible for ensuring that any items placed for disposal do not contain personal data or confidential materials unless they have been securely destroyed beforehand.

We reserve the right to refuse any work that appears unsafe, unlawful, or beyond the agreed scope of the booking. This includes situations where access is dangerous, items are insufficiently secured, or the customer requests an action that could breach transport, traffic, health and safety, or waste-handling rules. If we lawfully refuse to proceed, you may still be liable for reasonable costs already incurred. We are under no obligation to carry items that we reasonably believe may cause damage, injury, contamination, or a breach of regulation.

If parking charges, tolls, congestion fees, or disposal fees are incurred in connection with the service, they may be charged in addition to the quoted price unless stated otherwise. Where a delay is caused by traffic, road closures, weather, or other external conditions, we will try to minimise disruption, but we are not liable for delays beyond our control. In the event of force majeure, including severe weather, accidents, strikes, emergencies, or other events outside our reasonable control, we may cancel or rearrange the service without liability for indirect losses.

These terms do not affect your statutory rights as a consumer. If any provision is found to be unlawful, invalid, or unenforceable, the remainder of the terms will continue in full force and effect. No waiver by us of any breach shall be treated as a waiver of any later breach. Any variation to these Terms and Conditions must be agreed in writing by both parties. Verbal promises or informal statements shall not override the written terms unless expressly confirmed by us.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with the service, except where mandatory consumer law provides otherwise. If any dispute arises, both parties should first attempt to resolve it in good faith before commencing formal proceedings.

By booking a service with Man With A Van Pimlico, you confirm that you have read, understood, and accepted these terms. They apply to every booking unless we agree a different arrangement in writing. For clarity, references to our van moving service, transport assistance, or similar phrases are intended to describe the same family of services covered by this document. The emphasis is on fair dealing, lawful operation, and clear expectations between the parties.