Privacy Policy

Man With a Van Pimlico Privacy Policy

This Privacy Policy explains how Man With a Van Pimlico collects, uses, stores, and protects personal data relating to customers and prospective customers in the Pimlico area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act. This policy applies to all services we provide within the Pimlico area and to all individuals whose data we process in connection with our services.

Who This Policy Applies To

This Privacy Policy applies to all Man With a Van Pimlico customers, potential customers, and individuals making enquiries or bookings within the Pimlico area. It also applies to individuals whose data we process in connection with a booking made by someone else, such as recipients or contacts at collection and delivery addresses.

Data We Collect

We only collect data that is necessary for the provision and administration of our man and van services. The personal data we may collect includes:

Identifying and contact details such as name, postal address, service address, billing address, and general location information within the Pimlico area, as well as general contact details you choose to provide such as email and preferred contact method.

Booking and service information such as move dates and times, collection and delivery addresses, access instructions you choose to provide, a description of the items to be moved, and any additional service preferences or requirements.

Payment and transaction information such as method of payment, amounts charged, payment status, and basic invoice records. We do not store full card details where payment is processed through secure third party payment providers.

Communication records such as enquiries, quotes, messages, and feedback you send to us, along with records of our responses and any notes necessary to manage your booking and customer relationship.

Technical data such as general usage information from our website or online tools, including the date and time of visits and basic device or browser information, where this is necessary for security, service delivery, or performance monitoring.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us regarding our services.

We may receive data from third parties if someone else books a service on your behalf and provides your details for contact or service delivery purposes. In such cases we rely on them to confirm that you are aware of and agree to your details being provided.

We may also collect limited technical information automatically through our website or digital services, for example through server logs or similar tools used to maintain security and performance.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we rely on one or more of the following bases:

Contract: We process your data when it is necessary to provide a quote, take steps at your request prior to entering into a contract, or fulfil our contract with you for man and van services. This includes managing bookings, providing the service, handling payments, and communicating with you about your booking.

Legal obligation: We process certain data when we are required to do so to comply with legal or regulatory obligations, such as keeping accounting and tax records.

Legitimate interests: We process data when it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to general enquiries, preventing fraud or misuse of our services, and maintaining appropriate business records.

Consent: In limited cases we may rely on your consent, for example for specific types of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including processing enquiries, providing quotes, arranging and carrying out moves, and managing follow-up communication.

To process payments, manage invoices, and keep internal records necessary for the operation of our business and compliance with financial and tax obligations.

To respond to your requests, questions, or complaints and to provide customer support before, during, and after your move.

To improve our services, for example by analysing aggregated and de-identified information on how our services are used or by reviewing feedback to develop our offerings.

To protect our business, our staff, and our customers, including the prevention and detection of fraud, misuse, or other unlawful activities.

To comply with legal obligations and to respond to lawful requests from public authorities where required.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with selected third parties where necessary for the purposes set out in this Privacy Policy and in accordance with data protection law.

Service providers acting as data processors may process data on our behalf to support our operations. These may include providers of payment processing services who handle transactions securely, providers of booking or scheduling tools used to organise your move, providers of cloud storage or document management used for secure storage and backup of our records, and professional advisers such as accountants where necessary for compliance and business management.

All processors are only permitted to process your personal data in accordance with our instructions and are required to keep your data secure and confidential.

We may also share data where required by law, in response to valid legal processes, or to establish, exercise, or defend legal claims.

International Data Transfers

If any of our service providers or systems transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in line with data protection law. These safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, booking and transaction records are retained for a period consistent with applicable tax and accounting rules. Enquiry and communication records may be kept for a reasonable period to manage our relationship with you, address any issues arising from the service, and improve our services.

When personal data is no longer required, we will delete or anonymise it in a secure manner.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it for legitimate business purposes and taking reasonable steps to ensure they are aware of and respect their data protection responsibilities.

Your Data Protection Rights

You have certain rights in relation to the personal data we hold about you, subject to the conditions and exemptions set out in data protection law. These include:

The right to access your personal data and to receive information about how it is processed.

The right to request correction of inaccurate or incomplete personal data.

The right to request erasure of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

The right to request restriction of processing of your data in certain situations, such as where you contest the accuracy of the data or object to our processing.

The right to object to processing where we rely on legitimate interests as our lawful basis, and we will stop processing unless we have compelling legitimate grounds that override your interests or the processing is required for legal claims.

Where we rely on consent, the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns.

Children's Data

Our services are not directed at children and we do not knowingly collect personal data relating to children without appropriate authority. If we become aware that we have collected such data inappropriately, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will apply from the date of publication. We encourage you to review this policy periodically to stay informed about how we handle personal data.