Terms and Conditions

Man With a Van Pimlico Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Pimlico provides man and van, removals, and related services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company", "we", "us" and "our" refers to Man With a Van Pimlico as the provider of moving and related services.

1.2 "Customer", "you" and "your" refers to the individual or business booking or using the services.

1.3 "Services" means man and van, removal, loading, unloading, transportation, packing assistance, and any other services we agree to provide.

1.4 "Vehicle" means any vehicle used by us to carry out the Services.

1.5 "Booking" means a confirmed request for Services, whether made online or by other agreed means.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and business customers, including local moves, small office moves, furniture moves and transport of goods.

2.2 The specific Services to be provided will be as described in your Booking confirmation based on the information you supply, including addresses, access details, inventory and timings.

2.3 We reserve the right to decline or cancel a Booking if the work falls outside our usual scope of services, poses a safety risk, or appears to involve unlawful activity or prohibited items.

3. Booking Process

3.1 All Bookings are subject to availability and are only confirmed when we have accepted your request and provided a Booking confirmation.

3.2 When placing a Booking, you must provide accurate and complete information, including:

(a) collection and delivery addresses;

(b) details of property access, such as floor level, lifts, parking restrictions and distance to the property;

(c) a clear list or reasonable estimate of the items to be moved, including any particularly heavy, bulky or fragile items;

(d) preferred date and time for the Service;

(e) your full name and any other relevant contact details.

3.3 If the information you provide is incomplete or inaccurate, we may adjust the quoted price, the time required to complete the move, or in some cases may not be able to complete the Service.

3.4 You are responsible for obtaining any necessary parking permissions or permits in advance. If we receive parking fines or incur delays due to parking restrictions or lack of permits, you will be liable for associated costs.

4. Quotations and Prices

4.1 Any quotation we provide is based on the information you supply and is valid for the period stated in the quotation or, if no period is stated, for 14 days from the date it is issued.

4.2 Quotations may be provided as a fixed price or an hourly rate. If hourly, charges will apply from the time the Vehicle and team arrive at the collection address until the work is reasonably completed at the final destination.

4.3 We reserve the right to adjust the price if:

(a) the Services differ from those originally described;

(b) there are additional items, additional stops, or unexpected delays outside our control;

(c) access is more difficult than described, such as long carrying distances, narrow staircases, or lack of lift access;

(d) work is required outside typical working hours.

4.4 Any additional charges will be explained to you as soon as reasonably practicable and will be added to the final invoice.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the Services and before the team leaves the final delivery address.

5.2 For certain jobs, we may require a deposit or full prepayment to secure the Booking. Any such requirement will be explained at the time of Booking.

5.3 We accept standard forms of payment permitted under UK law, subject to availability at the time of Booking. You are responsible for ensuring that you are able to pay using one of the available methods.

5.4 If payment is not made when due, we may:

(a) refuse to unload the Vehicle until payment is received, provided this is lawful and reasonable in the circumstances; and or

(b) charge reasonable late payment fees and interest in line with applicable UK law.

5.5 Where Services are provided to a business customer, we reserve the right to charge interest on overdue invoices at the statutory rate applicable to commercial debts, plus reasonable recovery costs.

6. Cancellations and Amendments

6.1 You may cancel or amend your Booking, subject to the terms of this clause.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, minus any non-recoverable costs we have incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit paid and or to charge a reasonable cancellation fee to cover lost time and costs.

6.4 If you wish to amend your Booking, such as changing the date, time, addresses or volume of items, we will make reasonable efforts to accommodate the change, subject to availability. Changes may result in a revised quotation or additional charges.

6.5 We may cancel or postpone a Booking due to reasons beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or other events of force majeure. In these circumstances, we will offer an alternative date or refund any prepayments for Services not provided, but we will not be liable for consequential losses.

7. Customer Responsibilities

7.1 You are responsible for:

(a) ensuring that items to be moved are properly packed, secured and ready for loading, unless we have agreed to provide packing services;

(b) disconnecting and preparing appliances, such as washing machines, fridges and cookers, in accordance with manufacturers' instructions;

(c) ensuring that any fragile or valuable items are clearly identified and, where appropriate, individually protected;

(d) being present, or ensuring a responsible adult is present, at both collection and delivery addresses to direct the team and sign any relevant documents;

(e) ensuring that access is safe, unobstructed and suitable for the size of the Vehicle and the items.

7.2 If you fail to fulfil your responsibilities and this causes delay, damage or additional work, we may charge reasonable additional fees and will not be liable for resulting losses that could have been avoided.

8. Items We Do Not Move

8.1 We do not transport hazardous, illegal or restricted items, including but not limited to:

(a) explosives, ammunition, firearms or weapons;

(b) flammable or toxic substances, including petrol, gas cylinders or chemicals;

(c) drugs or controlled substances, other than properly prescribed medication for personal use;

(d) stolen goods or items of unlawful origin.

8.2 We may also decline to move items of exceptional value such as cash, jewellery, antiques, fine art, important documents, or irreplaceable items, unless specifically agreed in writing in advance.

8.3 If we discover that we are transporting prohibited items without our prior knowledge, we may take reasonable steps to cease the transport and will have no liability for any associated loss or delay.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items for disposal if specifically agreed as part of the Services.

9.2 Any removal of waste, unwanted furniture or other items for disposal must comply with relevant legislation, including duty of care requirements and restrictions on controlled waste.

9.3 You must declare any items intended for disposal in advance. We reserve the right to refuse to remove waste that we reasonably believe to be hazardous, non-compliant or unsuitable for standard waste facilities.

9.4 Where we agree to remove items for disposal, you authorise us to decide on the appropriate lawful method, which may include recycling, donation or licensed waste facilities.

9.5 Any additional charges for waste transfer, disposal fees or surcharges will be notified to you where reasonably practicable and added to your final invoice.

10. Liability and Limits of Responsibility

10.1 We will exercise reasonable care and skill in providing the Services. Our liability is subject to the terms set out in this clause.

10.2 We are not liable for loss or damage arising from:

(a) your failure to pack items safely or adequately, unless we have provided packing services for those specific items;

(b) normal wear and tear, or minor scuffs and marks to items or property that may occur despite reasonable care during moving;

(c) loss or damage to items of exceptional value that we have not expressly agreed in writing to handle on a higher-risk basis;

(d) loss or damage caused by your instructions against our advice, where such advice was reasonable and clear;

(e) defects in property, access routes, or items being moved that were not reasonably visible or disclosed.

10.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum reflecting the condition and age of the items, subject to any applicable insurance arrangements and any higher limits agreed in writing.

10.4 We will not be liable for indirect or consequential losses, such as loss of profit, loss of opportunity, or emotional distress, arising from delay, damage or other issues, except where such liability cannot lawfully be excluded.

10.5 You must inspect goods and property as soon as reasonably practicable after completion of the Services. Any apparent loss or damage should be notified to us in writing as soon as possible, and in any event within a reasonable period, so that we can investigate and, if appropriate, resolve the matter.

11. Delays and Force Majeure

11.1 We will make reasonable efforts to arrive and complete the Services at the agreed time. However, arrival and completion times are estimates only and may be affected by factors beyond our control.

11.2 We are not liable for delays caused by traffic, accidents, road closures, weather conditions, vehicle breakdown, industrial action or other events that are reasonably outside our direct control.

11.3 If a delay makes it impossible or unsafe to complete the Services on the agreed date, we will rearrange the work as soon as reasonably possible. Our liability will be limited to any prepayments made for Services not carried out, unless otherwise required by law.

12. Insurance

12.1 We maintain insurance appropriate to our operations as a man and van and removal service provider, in accordance with applicable UK requirements.

12.2 Our insurance is subject to the usual terms, conditions and exclusions of such policies. It is your responsibility to consider whether you require additional insurance for your goods, particularly if they are of high value.

13. Complaints

13.1 If you are dissatisfied with any part of the Services, you should raise your concerns as soon as possible, preferably on the day of the move so that we have an opportunity to address the issue promptly.

13.2 If a matter cannot be resolved informally, you may submit a written complaint providing full details of the issue, dates, addresses and any supporting information. We will investigate and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will process any personal information you provide in accordance with applicable UK data protection law.

14.2 We use your personal data for purposes including handling enquiries, managing Bookings, delivering Services, processing payments and complying with legal obligations.

14.3 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or understandings, whether written or oral.